Fulfillment Policies

Freight Ninja Terms & Policies

Customer Agreement

Freight Ninja customers rent spaces or equipment at one of our physical locations. These are monthly rental services that are billed regularly, and customers agree to pay regardless of how much time or usage occurs at the site.

To become a Freight Ninja customer, individuals must call our office at 844-303-1505 and complete sign-up with one of our representatives. Each customer agrees to rent a specific number of spots at chosen locations for a monthly term. This term automatically renews each month unless the customer cancels or specifies an end date in their Rental Agreement.

Payment Policy

Customers can pay for spot rentals or equipment leasing services via ACH, credit card, or check. Payments are processed automatically according to the Rental Agreement terms.

Refund Policy

Refunds are issued only in specific cases. These include situations where:

  • The customer did not receive rental or leasing services as agreed,

  • They were charged more than the agreed rate, or

  • Freight Ninja and the customer both agreed in writing that a refund should be made outside the Rental Agreement terms.

In most cases, refunds are not automatic and require prior review and approval by Freight Ninja management.

Delivery Policy

Once a customer signs up for a rental agreement, Freight Ninja sends a Rental Agreement contract for final signature. This document outlines the start date, lot details, number and size of spots, and the per-unit rate.

After signing, the customer provides payment details (credit card, ACH, or check), which are stored securely as the recurring billing method. The amount charged and timing of billing follow the terms in the Rental Agreement. Access to the parking space or equipment begins on the listed start date.

Return Policy

Since all property and equipment are owned exclusively by Freight Ninja and its related companies, no returns are permitted—except for rented equipment that must be returned at the end of the agreed term.

In the event a customer wishes to receive a refund, they should first review the Refund Policy section above for eligibility.

Cancellation Policy

Customers with an active rental or leasing agreement may cancel at any time by giving written notice to Freight Ninja. The notice must be sent via certified or registered mail no fewer than five (5) days before the start of the next monthly billing term.

For any questions or further assistance regarding these policies, please contact us:

844-303-1505
info@freightninja.com